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  • Customer Service

    You've come to the right place

    Our customer service agents are ready to answer your questions, whether it's regarding a product for sale or about an existing order. We maintain strong relationships with the brands we carry - in the rare event that you have an issue with your order, we are ready to help.

 

Orders

Our goal is to make it as easy as possible to find the right product for your vehicle. That's why we ask you to select your vehicle - we want you to be assured that your new part will fit your vehicle exactly as it's intended.

View your order history and status at any time by clicking the "My Account" link at the top of any page. If you have any questions or concerns, please contact us and a customer service representative will get back to you as quickly as possible. We respond fast - you will more than likely receive a response within a couple of hours.

PartCatalog only ships within the United States, excluding Hawaii and Alaska. We can only ship to your physical street address. We are unable to ship to PO Boxes.

Shipping Your Order

We want you to receive the product you ordered, fast. We ship from a variety of warehouses nationwide and utilize many services, including USPS, UPS, FedEx, OnTrac, and truck freight for large orders. As a result, we have some of the quickest shipping times in the industry, with most orders arriving at your doorstep within 3-4 business days.

Please include only a physical street address for your order. We are unable to ship orders to a PO Box.

Order Tracking

We offer free ground shipping for all products on our website. As soon as your order ships you will receive an email notification from PartCatalog.com. Your shipment notification will include the shipping service and tracking number, allowing you to track your package to your destination. At any point you can also view your order history and status on our website - simply log into your account by clicking the "My Account" link at the top.

60 Day Hassle-Free Returns

We understand not every order will be perfect. That's why we have a 60 day, hassle-free return policy for all orders through our website. If you're having an issue with an order, we will be more than happy to help you out.  We're so confident in the fitment and product information on our website that we'll pay for return shipping - even if you simply change your mind.

To submit a return request, please click here.

Return Policy

  • 60 days from delivery of order
  • All parts must be unused and in original packaging
  • All parts, installation hardware, etc. must be included
  • We cannot accept returns for products with visible signs of installation or installation attempts
  • Custom or painted items, such as painted fender flares and painted moldings, are not returnable
  • Items shipped via freight shipping (ie. cowl hoods, fenders, etc.) do not qualify for free return shipping
  • Special orders are not returnable

Return Label Service

  • Courtesy label provided for website orders only (excludes 3rd party website sales)
  • To qualify, the correct vehicle must be selected using our Vehicle Fitment Tool. All Fitment notes displayed for the product must be applicable to your vehicle.
  • Excludes items shipped via freight shipping (ie. cowl hoods, fenders, etc.). Freight products must be returned at the customer's expense
  • Excludes custom manufactured & custom painted items, including but not limited to Lloyd floor mats, custom painted moldings, etc.
  • Return service at sole discretion of PartCatalog (UPS, FedEx or USPS)
  • Return service offered from address in continental 48 U.S. states only
  • Please allow 1-2 business days for your return label to be emailed

Lloyd Floor Mats

  • Since Lloyd floor mats are custom made to your specifications, we must charge a 50% fee on all Lloyd floor mat returns
  • Lloyd orders go immediately into production- there is a 50% cancelation fee once a Lloyd order has been placed
  • Lloyd floor mat returns are not eligible for the courtesy Return Label Service

Damaged Items

  • Damaged items must be claimed within 3 days of delivery
  • We may require a photo of the damaged item and/or packaging
  • Order will be refunded or replaced upon return
  • We are not able to provide partial discounts for damaged items

Order Cancelations

  • Contact us immediately to request a cancelation
  • We cannot cancel an order if the product has already shipped
  • If the order has been delivered, please request a return

Freight Orders

  • Any issues (damage or wrong item shipped) MUST be refused at the time of delivery
  • Signing the Bill of Lading (BOL) means you have agreed that the correct product has arrived damage-free
  • Always inspect your freight order before signing- refuse any order on the spot and do not sign if there are any issues
  • Once the Bill of Lading (BOL) has been signed, the customer is responsible for return shipping, regardless of issue or fault

Delivery Refusals / Undeliverable Shipments

  • May be assessed return handling charges

Warranties

If you have a warranty issue, please contact us providing us with as much information as possible. We will coordinate with the manufacturer, and will help resolve your issue if your order is eligible for warranty resolution. Photos showing the issue experienced may be required.

Price Matching Policy

In the unlikely event that you find a lower price on another U.S. based website within twenty-four (24) hours of your purchase with PartCatalog.com we will refund to you the difference.  This Price Match Policy is subject to the terms and conditions listed below.

 

  • Claim must be submitted within twenty-four (24 hours) after your purchase at PartCatalog.com
  • Competitor's price must include shipping
  • Item must be in stock and available for purchase when we go to verify the price, as determined by our customer service representatives
  • "Apples to Apples" comparison - this Price Match Policy is available only for the exact same product.  Items may not include "free bonus offers".
  • Lower price must be available to the general public.  The Price Match Policy only applies to prices advertised on an English-language website, and does not include prices offered on membership program websites, websites located outside of the United States, or available only by using a coupon or other promotional code not offered to the general public.  The price quoted must be in U.S. dollars.
  • Does not apply to wholesale or auction style websites, including eBay fixed priced listings.
  • Must be offered by an Authorized U.S. Based Dealer.  Our Price Match Policy only applies to competitors authorized by the manufacturer to sell in the United States with a valid commercial address.  We are an authorized dealer for all of the products we offer.  We will not match prices from unauthorized dealers, even if they sell the product, as the product may not include a warranty.
  • Applies only to new items.  Used, refurbished or remanufactured items do not apply.
  • We cannot price match any items in the "Replacement Parts" category.
  • Pre-orders and back-orders are excluded.  Item must be in stock.
  • The Price Match Policy includes the price of the item plus applicable shipping.  Taxes are excluded from price matching calculations.
  • All requests are subject to verification by PartCatalog.com.  Screenshots, printouts, or other evidence that cannot be independently verified by PartCatalog.com will not be accepted.
  • Policy excludes pricing due to printing or typographical error made, or is made fraudulently or in bad faith.
  • No additional discounts or coupon codes can be applied to orders that qualifies for the Price Match policy.
  • PartCatalog.com reserves the right - at its sole discretion - to modify or discontinue the Price Match Policy or restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you.  The terms that are in effect at the time of your order will determine your eligibility under the Price Match Policy.  The failure by PartCatalog.com to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
  • Excludes manufacturer's enforcing a Minimum Advertised Price (MAP), as a lower price would void the manufacturer's warranty in most cases.
  • You must contact us through our Contact Form providing the following information.  Failure to provide the following required information will invalidate your claim without notice.
    • Order Number
    • Specific link to competitor's price
    • Competitor's Price (including shipping)

Contact Us

Please click here to contact us. We strive to answer all questions as quickly as possibly, typically within 1 business day.