Customer Service | Find Help
You've come to the right place
Our customer service agents are ready to answer your questions, whether it's regarding a product for sale or about an existing order. We maintain strong relationships with the brands we carry - in the rare event that you have an issue with your order, we are ready to help.
Our goal is to make it as easy as possible to find the right product for your vehicle. That's why we ask you to select your vehicle - we want you to be assured that your new part will fit your vehicle exactly as it's intended.
If you checked out with an account (and not as a guest), you can view your order history and status at any time by clicking the "My Account" link at the top of any page. We will email both your order confirmation and shipping confirmation as well, even for guest orders. If you have any questions or concerns, please contact us and a customer service representative will get back to you as quickly as possible. We respond fast - you will more than likely receive a response within a couple of hours.
PartCatalog only ships within the United States, excluding Hawaii and Alaska. We can only ship to your physical street address. We are unable to ship to PO Boxes.
We collect payment at time of order in all cases, including pre-orders.
We want you to receive the product you ordered, fast. We ship from a variety of warehouses nationwide and utilize many services, including USPS, UPS, FedEx, OnTrac, and truck freight for large orders. As a result, we have some of the quickest shipping times in the industry, with most orders arriving at your doorstep within 3-4 business days.
Please include only a physical street address for your order. We are unable to ship orders to a PO Box.
Shipping and handling estimates exclude weekends and holidays.
We offer free ground shipping for all products on our website. As soon as your order ships you will receive an email notification from PartCatalog.com. Your shipment notification will include the shipping service and tracking number, allowing you to track your package to your destination. At any point you can also view your order history and status on our website - simply log into your account by clicking the "My Account" link at the top.
We understand not every order will be perfect. That's why we have a 60 day, hassle-free return policy for all orders through our website. If you're having an issue with an order, we will be more than happy to help you out. We're so confident in the fitment and product information on our website that we'll pay for return shipping (see restrictions below).
To submit a return request, please click here.
- 60 days from delivery of order (30 days for damaged items - must be reported within 3 days of delivery)
- All parts must be in new and unused condition, with original packaging
- All parts, installation hardware, etc. must be included
- We cannot accept returns for products with visible signs of installation or installation attempts
- Custom or painted items, such as painted fender flares and painted moldings, are not returnable
- Items shipped via freight shipping (ie. cowl hoods, fenders, etc.) do not qualify for free return shipping
- Special orders are not returnable
- Refused orders will be charged a $20 return to sender fee plus return shipping costs
- Unapproved order refusals may be subject to an additional 20% restocking fee
Return Label Service
- Courtesy label provided for website orders only (excludes 3rd party website sales)
- To qualify, the correct vehicle must be selected using our Vehicle Fitment Tool. All Fitment notes displayed for the product must be applicable to your vehicle.
- Applies to issues due to fitment, does not apply to buyer's remorse (changed mind, prefer different color, different style/item desired, etc)
- Excludes items shipped via freight shipping (ie. cowl hoods, fenders, etc.). Freight products must be returned at the customer's expense
- Excludes custom manufactured & custom painted items, including but not limited to Lloyd floor mats, custom painted moldings, etc.
- Excludes warranty and service returns
- Excludes duplicate orders (ie. ordering the same part multiple times)
- Excludes accidental orders, change or cancelation requests prior to delivery
- Return service at sole discretion of PartCatalog
- Additional information may be requested prior to label approval
- Return service offered from address in continental 48 U.S. states only
- Pre-paid return labels are sent by request only
- Please allow 1-2 business days for your return label to be emailed
Lloyd Floor Mats
- Because Lloyd floor mats are custom made to your specifications, we must charge a 50% fee on all Lloyd floor mat returns
- Lloyd orders go immediately into production- there is a 50% cancelation fee once a Lloyd order has been placed
- Lloyd floor mat returns are not eligible for the courtesy Return Label Service
- Damaged items must be claimed within 3 days of delivery
- We may require a photo of the damaged item and/or packaging
- Order will be refunded or replaced upon return
- We are not able to provide partial discounts for damaged items
- Contact us immediately to request a cancelation
- We cannot cancel an order if the product has already shipped
- We are not able to cancel custom manufactured items (including pre-painted items)
- If the order has been delivered, please request a return
- Any issues (damage or wrong item shipped) MUST be refused at the time of delivery
- Signing the Bill of Lading (BOL) means you have agreed that the correct product has arrived damage-free
- Always inspect your freight order before signing- refuse any order on the spot and do not sign if there are any issues
- Once the Bill of Lading (BOL) has been signed, the customer is responsible for return shipping, regardless of issue or fault
Delivery Refusals / Undeliverable Shipments
- May be assessed return handling charges
- Refusal or non-delivery of non-returnable or custom orders will not receive any credit or refund; we will ship these back at the customer's expense within a 30 day period. Returned orders for non-returnable items will be held for 30 days, after which the order will be destroyed and ineligible to be shipped back.
We know how important it is to read unbiased reviews of products, which is why we welcome and encourage our customers to leave a product review after they have had a chance to use and review the product. We do not hide negative reviews. All reviews - both positive and negative - are published provided they meet the following criteria:
- The review must be from a verified PartCatalog customer
- The review must be about the product itself and for the correct product
- The product must be verified as fitting the customer's vehicle. For example, we will not publish a review if we know the customer selected the wrong vehicle on our website (ie. has an Accord but ordered for a Civic, or has a 2018 but ordered for a 2017)
- We do not publish reviews for products before it is received
Our goal is to establish a completely unbiased source for reviews. Our Review Policy is designed so that customers and visitors have the best possible information specific to their vehicle from verified reviewers. This prevents competitors, brands, manufacturers and unverified customers from being able to artificially impact a product.
If you have a warranty issue, please contact us providing us with as much information as possible. We will coordinate with the manufacturer, and will help resolve your issue if your order is eligible for warranty resolution. Photos showing the issue experienced may be required.
In the unlikely event that you find a lower price on another U.S. based website within twenty-four (24) hours of your purchase with PartCatalog.com we will refund to you the difference. This Price Match Policy is subject to the terms and conditions listed below.
- Claim must be submitted within twenty-four (24 hours) after your purchase at PartCatalog.com
- Competitor's return policy will also be matched, which usually results in a lesser policy. Our return policy max is 60 days unless matched lower.
- Competitor's price must include shipping
- Item must be in stock and available for purchase when we go to verify the price, as determined by our customer service representatives
- "Apples to Apples" comparison - this Price Match Policy is available only for the exact same product. Items may not include "free bonus offers".
- Lower price must be available to the general public. The Price Match Policy only applies to prices advertised on an English-language website, and does not include prices offered on membership program websites, websites located outside of the United States, or available only by using a coupon or other promotional code not offered to the general public. The price quoted must be in U.S. dollars.
- Does not apply to wholesale or auction style websites, including eBay fixed priced listings.
- Due to the increase in counterfeit products, fly-by-night sellers and lack of warranty servicing, we no longer price match to Amazon
- Must be offered by an Authorized U.S. Based Dealer. Our Price Match Policy only applies to competitors authorized by the manufacturer to sell in the United States with a valid commercial address. We are an authorized dealer for all of the products we offer. We will not match prices from unauthorized dealers, even if they sell the product, as the product may not include a warranty.
- Applies only to new items. Used, refurbished or remanufactured items do not apply.
- We cannot price match any items in the "Replacement Parts" category.
- Pre-orders and back-orders are excluded. Item must be in stock.
- The Price Match Policy includes "to the door cost", including the price of the item, applicable shipping and any other associated fees.
- All requests are subject to verification by PartCatalog.com. Screenshots, printouts, or other evidence that cannot be independently verified by PartCatalog.com will not be accepted.
- Policy excludes pricing due to printing or typographical error made, or is made fraudulently or in bad faith.
- No additional discounts or coupon codes can be applied to orders that qualifies for the Price Match policy.
- PartCatalog.com reserves the right - at its sole discretion - to modify or discontinue the Price Match Policy or restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your order will determine your eligibility under the Price Match Policy. The failure by PartCatalog.com to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
- Excludes manufacturer's enforcing a Minimum Advertised Price (MAP), as a lower price would void the manufacturer's warranty in most cases.
- You must contact us through our Contact Form providing the following information. Failure to provide the following required information will invalidate your claim without notice.
- Order Number
- Specific link to competitor's price
- Competitor's Price (including shipping)
Please click here to contact us. We strive to answer all questions as quickly as possibly, typically within 1 business day.