Need help? Text 281-761-6097
Our customer service agents are ready to answer your questions, whether it's regarding a product for sale or about an existing order. We maintain strong relationships with the brands we carry - in the rare event that you have an issue with your order, we are ready to help.
Our goal is to make it as easy as possible to find the right product for your vehicle. That's why we ask you to select your vehicle - we want you to be assured that your new part will fit your vehicle exactly as it's intended.
If you checked out with an account (and not as a guest), you can view your order history and status at any time by clicking the "My Account" link at the top of any page. We will email both your order confirmation and shipping confirmation as well, even for guest orders. If you have any questions or concerns, please contact us and a customer service representative will get back to you as quickly as possible. We respond fast - you will more than likely receive a response within a couple of hours.
PartCatalog only ships within the United States, excluding Hawaii and Alaska. We can only ship to your physical street address. We are unable to ship to PO Boxes.
We collect payment at time of order in all cases, including pre-orders.
We want you to receive the product you ordered, fast. We ship from a variety of warehouses nationwide and utilize many services, including USPS, UPS, FedEx, OnTrac, and truck freight for large orders. As a result, we have some of the quickest shipping times in the industry, with most orders arriving at your doorstep within 3-4 business days.
Please include only a physical street address for your order. We are unable to ship orders to a PO Box.
Shipping and handling estimates exclude weekends and holidays.
We offer free ground shipping for all products on our website. As soon as your order ships you will receive an email notification from PartCatalog.com. Your shipment notification will include the shipping service and tracking number, allowing you to track your package to your destination. At any point you can also view your order history and status on our website - simply log into your account by clicking the "My Account" link at the top.
We understand not every order will be perfect. That's why we have a 60 day, hassle-free return policy for all orders through our website. If you're having an issue with an order, we will be more than happy to help you out. We're so confident in the fitment and product information on our website that we'll pay for return shipping (see restrictions below).
To submit a return request, please click here.
We know how important it is to read unbiased reviews of products, which is why we welcome and encourage our customers to leave a product review after they have had a chance to use and review the product. We do not hide negative reviews. All reviews - both positive and negative - are published provided they meet the following criteria:
Our goal is to establish a completely unbiased source for reviews. Our Review Policy is designed so that customers and visitors have the best possible information specific to their vehicle from verified reviewers. This prevents competitors, brands, manufacturers and unverified customers from being able to artificially impact a product.
If you have a warranty issue, please contact us providing us with as much information as possible. We will coordinate with the manufacturer, and will help resolve your issue if your order is eligible for warranty resolution. Photos showing the issue experienced may be required.
In the unlikely event that you find a lower price on another U.S. based website within twenty-four (24) hours of your purchase with PartCatalog.com we will refund to you the difference. This Price Match Policy is subject to the terms and conditions listed below.
Please click here to contact us. We strive to answer all questions as quickly as possibly, typically within 1 business day.