Our #1 value is customer service.
We believe in doing right by our customers, no matter what it takes.
In keeping with that, we offer a “perfect fit guarantee” that ensures your satisfaction on 3 levels: low price, free shipping, and perfect fitment.
- Alan Marek, Founder of PartCatalog.com
At PartCatalog, we’ll beat any competing vendor’s price.
And we’re so confident in our rock-bottom prices that we’ll refund the difference if you find a lower price elsewhere.
There are two ways to take advantage of our low price guarantee:
1. You find a lower price before placing an order.
If you find a lower price before placing an order, let us know and we’ll match or beat that price. Simply show us the competitor’s website or any other proof of price, and we will instantly match or beat it. Note that the offer must be live and valid at the time we check.
2. You find a lower price after placing an order.
If you find a lower price within 24 hours of placing an order, we’ll refund the difference. Here’s how it works:
Let’s say you buy a floor mat from PartCatalog for $74.95. Then, 12 hours later, you notice the same floor mat for $64.95 another store. Simply contact us, tell us the lower price, and the competitor you got it from. Once your request has been approved, we will refund $10 to your account--so you pay the same as you would at the other store.
Our “free shipping both ways” policy means that returns and orders ship free of charge.
When you place an order, you pay only the list price and any applicable taxes. We cover the shipping to save you money and ensure timely delivery*.
And if there’s a problem with your order?
We have you covered.
Most products on our site are covered under our 60-day hassle-free money back guarantee.
If you notice any problems with your purchase, don’t sweat it--simply contact us, return the item and we’ll refund 100% of the purchase price. We’ll even approve your return with no defects if you decide you don’t want it anymore.
And, returns are covered under our free shipping guarantee*. When you’re ready to send your return, just contact us and we’ll send you a paid label to ship it back.
Note: Some exclusions apply to custom-made items like painted fender flares, moldings and Lloyd floor mats.
*To qualify, the correct vehicle must be chosen using our vehicle fitment tool. Additionally, all fitment notes shown must be applicable to your vehicle. Our free return label service does not apply if the wrong vehicle is selected (for example, choosing a 2016 if you have a 2017); we can only offer a fitment guarantee if the correct vehicle is chosen.
It’s not a coincidence that our tagline is “Get Parts That Fit Your Ride Perfectly.” We pull out all the stops to ensure your order fits your vehicle, no matter the make or model.
We make sure our products are rigorously tested by manufacturers to ensure they fit the vehicles they’re meant for. We do not stock any products that have known fitment issues. We confirm all part specifications with our suppliers, and update our database regularly to ensure all fitment data is accurate.
And in the highly unlikely event of a fitment problem, we’ll return your purchase at no cost to you. We pay return shipping on all orders, so it won’t cost you a penny to send back a defective part.
It’s all part of our commitment to being the best, most affordable, most convenient car & truck part vendor on the internet.